Refund Policy
Last updated: January 2025
Quick Overview
At Packify, we stand behind the quality of our custom packaging products. Due to the personalized nature of our products, we have specific policies in place to ensure fairness for both our customers and our business. Please review our refund policy carefully before placing your order.
Refund Eligibility
Eligible for Refund
- • Manufacturing defects or quality issues
- • Incorrect products shipped
- • Damaged products during shipping
- • Significant color variations from approved proof
- • Orders cancelled within 24 hours of placement
Not Eligible for Refund
- • Customer design errors or changes of mind
- • Orders in production or completed
- • Minor color variations within industry standards
- • Custom products meeting approved specifications
- • Orders placed more than 24 hours ago
Refund Process
Contact Our Support Team
Email us at support@packify.com or call us at (555) 012-3456 within 30 days of receiving your order. Include your order number and photos of any issues.
Review and Assessment
Our quality team will review your case within 2-3 business days. We may request additional photos or information to properly assess your refund request.
Resolution
If approved, we'll process your refund or arrange a replacement. Refunds are typically processed within 5-7 business days and will appear on your original payment method.
Important Timeframes
24 Hours
Free cancellation window after order placement
30 Days
Time limit to report quality issues or request refunds
5-7 Days
Refund processing time to your original payment method
Special Circumstances
Rush Orders
Rush orders have a reduced cancellation window of 2 hours due to immediate production scheduling. Please review your order carefully before confirming rush production.
Large Orders (5,000+ units)
Orders over 5,000 units may have different refund terms due to material commitments. Please contact our sales team for specific terms before placing large orders.
International Orders
International customers are responsible for return shipping costs. We recommend purchasing samples before placing large international orders to ensure satisfaction.
Partial Refunds
In some cases, we may offer partial refunds for:
- • Minor quality issues that don't affect product functionality
- • Slight color variations within acceptable industry standards
- • Orders where only a portion of the products have issues
- • Situations where a full refund isn't warranted but compensation is appropriate
Contact Us
Need Help with a Refund?
Our customer service team is here to help resolve any issues with your order.
Email Support
support@packify.com
Response within 24 hours
Phone Support
(555) 012-3456
Mon-Fri, 9 AM - 6 PM EST
Policy Updates
We reserve the right to update this refund policy at any time. Changes will be posted on this page with an updated "Last modified" date. Continued use of our services after any changes constitutes acceptance of the new policy. We encourage you to review this policy periodically.