Privacy Policy
Last updated: January 2024
Your Privacy Matters
At Packify, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
Personal Information
- • Name, email address, and phone number
- • Billing and shipping addresses
- • Payment information (processed securely by our payment providers)
- • Account credentials and preferences
- • Communication history and support interactions
Usage Information
- • Website usage patterns and navigation data
- • Device information (IP address, browser type, operating system)
- • Cookies and similar tracking technologies
- • Order history and product preferences
- • Design files and project specifications
Business Information
- • Company name and business details
- • Tax identification numbers
- • Business licenses and certifications
- • Industry and business type
- • Marketing preferences and communication settings
How We Use Your Information
Service Delivery
- • Process and fulfill your orders
- • Provide customer support and assistance
- • Send order confirmations and updates
- • Manage your account and preferences
- • Facilitate design consultations
Business Operations
- • Improve our products and services
- • Analyze usage patterns and trends
- • Prevent fraud and ensure security
- • Comply with legal obligations
- • Send marketing communications (with consent)
Information Sharing and Disclosure
We DO NOT sell your personal information
We respect your privacy and will never sell, rent, or trade your personal information to third parties for their marketing purposes.
We may share information with:
Service Providers
Third-party companies that help us operate our business (payment processors, shipping companies, design software providers)
Legal Requirements
When required by law, court order, or government regulation, or to protect our rights and safety
Business Transfers
In connection with a merger, acquisition, or sale of business assets (with appropriate protections)
Data Security
Security Measures
- • SSL encryption for data transmission
- • Secure payment processing (PCI DSS compliant)
- • Regular security audits and updates
- • Access controls and authentication
- • Data backup and recovery systems
- • Employee training on data protection
- • Incident response procedures
- • Third-party security assessments
Your Privacy Rights
Access and Control
- • Access your personal information
- • Update or correct your data
- • Delete your account and data
- • Export your data
- • Opt-out of marketing communications
GDPR Rights (EU Residents)
- • Right to be forgotten
- • Data portability
- • Restrict processing
- • Object to processing
- • Lodge complaints with authorities
Cookies and Tracking Technologies
Types of Cookies We Use
Essential Cookies
Required for website functionality and security
Analytics Cookies
Help us understand how visitors use our site
Preference Cookies
Remember your settings and preferences
Marketing Cookies
Used to deliver relevant advertisements
Cookie Management
You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality. We also provide a cookie preference center where you can manage your cookie settings.
International Data Transfers
Cross-Border Data Processing
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:
- • Adequacy decisions by relevant authorities
- • Standard contractual clauses
- • Binding corporate rules
- • Certification schemes and codes of conduct
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law.
Account Data
Retained while account is active + 3 years
Order History
Retained for 7 years for tax/legal purposes
Marketing Data
Until you opt-out or 2 years of inactivity
Children's Privacy
Age Restrictions
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
Contact Us About Privacy
Questions About Your Privacy?
If you have any questions about this Privacy Policy or our data practices, please contact us.
Privacy Officer
privacy@packify.com
Dedicated privacy support
Mailing Address
Packify Privacy Team
123 Business Ave
Suite 100
Business City, BC 12345
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:
- • Posting the updated policy on our website
- • Sending you an email notification (for significant changes)
- • Displaying a prominent notice on our website
- • Updating the "Last updated" date at the top of this policy
Your continued use of our services after any changes constitutes acceptance of the updated policy.